Leadership at Your Fingertips
Proven Ways to Handle Your Challenges
By Ian Jacobsen CMC, FIMC

Table of Contents

Organizational Leadership for the 21st Century
Assertions About Leadership and Organizational Life
Creating a Focused and Flexible Organization for the 21st Century
Leadership and Management

Giving Meaning to Work: Purpose, Mission and Vision
The Value of Shared Values
Policies That Make Sense
Getting Results With Ground Rules
Planning - A Tool or a Trap?
Joy in the Work Place
Nourishing Others With Praise and Gratitude

Building an Organization or Team
Building an Organization or Team
Well-functioning Organizations
People - Are They an Asset or Expense?
Strengthening Your Organization Through Diversity
When is a Group a Team?
The Life Cycle of Teams
Bringing Someone New on Board
Pruning Your Organization for Health and Growth
Restructuring Your Organization


Order a copy
Leadership at Your Fingertips

Attracting and Selecting Talented People
What People Consider in Evaluating Their Employment Choices
12 Tips for Selecting People for Your Team
Selecting an Effective Leader
Planning Interview Questions to Select the Right Applicant
Reference Interview Guide
Providing Employment References

Involving the People You Lead to Bring Out the Best in Them
Decision Making: Command Versus Consensus
Taking Responsibility for Your Decisions
Encouraging Healthy Dissent
Delegation - Empowering People for Accomplishment
Staying on Course - Monitoring Progress
Getting Results from:
     A Task Force
     Committee Meetings
          Formal Meeting Review
     A Self-managed Team
     A Virtual Team

Building Performance
Creating Inspired Performance
Winning Through Disciplined Performance
Performance Reviews That Bring Out the Best in People
Communicating About Job Performance
Performance Goals and Feedback - the "Breakfast of Champions"
Using Incentive Compensation to Improve Growth and Profits
Using Recognition to Build Performance


Order a copy
Leadership at Your Fingertips

Communicating About Sensitive Issues
Communicating About Sensitive Issues
Helping Others to Work Through Problems
Correcting Problems With Behavior or Job Performance
Confronting Conflict Productively
Expressing Anger
Letting Go of Anger
Reducing Your Risk of Sexual Harassment Problems
Absenteeism: What You Can Do About It
Standing Up for What is Important to You
Confronting Lying
Preserving Individual Dignity in Terminations

Building Your Leadership Credibility
Building Your Leadership Credibility
"Best Practices" of Leaders
Passion - Don't Try to Lead Without It!
Assuming a Leadership Role
Changing Roles Within an Organization
Telling the Truth
Ethics: Doing the Right Thing, at the Right Time, for the Right Reason
Respect - A Key Element in Leadership
Trust and Relationships on the Job
     Behaviors That Promote and Undermine Trust
Special Relationships and Fairness

Relations With Your Boss, Peers and Others
Managing Your Relationship With Your Boss
Managing Expectations - No Surprises!
Working With Someone You Don't Respect
Building Your Network
Navigating Organizational Politics
Negotiating an Agreement
Improving Relations With Your Non-traditional Customers
Keeping Others Informed
Becoming an Excellent Communicator


Order a copy
Leadership at Your Fingertips

Creating Organizational Change
Mastering Organizational Change
Learning from Experience
"If It Ain't Broke, Don't Fix It!"

Your Life and Career
Making the Most of Your Life
Work-life Balance, or Life Management
Keeping Your Focus Through Distractions
Are You in the Right Job?
Benefiting From a Mentor/Coach Relationship
Preventing Burnout
Dealing With the Loss of Your Job
Interviewing for a Job
Responding to a Job Offer

Using External Resources
Outsourcing Services
Choosing to Use a Consultant
When and How to Use Temporary Help
Leading Volunteers

Getting Feedback About Your Workplace and Leadership
Using Employee Feedback to Improve Employee Retention
Organizational "Quick-check"
Work Environment Description
Team Environment Description
Leadership Self-assessment
Leadership Assessment - by Team Members

In Conclusion

About the Author

Reference List

Order a copy
Leadership at Your Fingertips